COVID-19 Operational Changes

To Our Valued Customer:

CMU is monitoring the COVID-19 situation daily. Our commitment to customer and employee safety is of utmost importance. CMU has issued policies to protect employees and customers, and has adjusted standard services in response to the COVID-19 crisis.

As an essential business, CMU will remain open to provide essential public services. [For a complete list of CMU Business Hours, Contact Information, and How to pay Bills, see below.]
CMU is following recommendations set forth by the MS Department of Health, the Centers for Disease Control and Prevention, and the World Health Organization.
Health and safety are our first priority.

Please be sure to check back as our policies may be updated to reflect changes in the COVID-19 strategy and response.

Know that we remain committed to all of our customers and our employees. We will continue delivering the essential services our customers depend upon with a focus on the health and wellbeing of our community.

Thank you!
Howard Young General Manager

How to Pay Bills, Business Hours, and Contact Information:

Customers will be able to make utility payments by phone, night drop box, online, and at alternate sites. CMU has partnered with the following locations to provide remote locations for payment services:

Bank Plus, 3366 North Liberty Street, Canton, MS
Renasant Bank, 3330 South Liberty Street, Canton, MS
Canton Discount Drugs, 726 E. Peace Street, Canton, MS

Only current bills (paid on or before the due date) can be accepted at the above locations. You must have your utility bill with you to make a payment. No partial payments or late payments will be accepted. No bank payments will be accepted after the 18th.

Customer service representatives will be taking calls from 8 a.m. - 5 p.m., Monday - Friday.

Customers calling for information and to make payments should expect longer than usual wait times. You can call Customer Service at (601) 859-2921.

To Our Valued Employees:

CMU will resume utility cut-offs in June as scheduled. If someone is already on a payment plan we will not cut them off in June.

CMU is taking steps to protect our employees, while working to ensure we can continue to provide services to our customers with little to no interruption. CMU encourages the public to stay away from CMU employees working in the field. Our employees are practicing social distancing of six feet and wearing masks. In situations where an employee has to enter a home, they will ask the homeowner the three pre-entry questions listed below to validate status of possible COVID-19 at the location:

Is anyone in the residence, location or establishment self-quarantined or self-monitoring for COVID-19 within the past 14 days?
Has anyone in the residence, location or establishment had possible exposure to COVID-19 within the past 14 days?
Is anyone in the residence, location or establishment been sick with a respiratory illness, cough, fever, congestion or experiencing shortness of breath?

If the response to any of the three pre-entry questions is "yes," the service call will be suspended and the customer will be notified by the employee that they are leaving the work site. The employee will notify their immediate supervisor of the situation and someone from CMU will get back with the customer concerning the service call.